Cameron Chimney Sweep – Privacy Policy

1. Introduction

At Cameron Chimney Sweep, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our services, you consent to the collection and use of your personal data as outlined in this policy.

2. What Information Do We Collect?

We collect the following types of personal information when you interact with us or use our services:

  • Contact Information: Name, email address, phone number, and address.

  • Booking Details: Details regarding your chimney sweeping appointment, including the date, time, and any special requirements.

  • Payment Information: Information necessary for processing payment, such as billing address (if applicable), and transaction details.

In addition, when you contact us, we may collect information from your communications such as inquiries, complaints, or feedback.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your chimney sweeping appointments.

  • To send you reminders when your chimney is due for sweeping or servicing.

  • To process payments for services rendered.

  • To respond to any queries or complaints you may have.

  • To ensure the effective operation of our services.

  • To comply with legal obligations, such as record-keeping for accounting and tax purposes.

4. How We Store and Protect Your Data

We use Digital Sweeps, a secure, offline client data management system, to store and manage customer information such as contact details, appointment history, service records, and certificates. This data is stored locally on our business devices, such as iPads and computers, and is not automatically transmitted or synced over the internet. In order to securely transfer and back up this data between devices (e.g., from iPad to Mac), we may use encrypted cloud storage via Apple iCloud, which is subject to Apple’s privacy and security policies.

While we take reasonable and appropriate measures to safeguard personal data, no storage or transfer method is completely secure. We are not liable for any data loss, breach, or unauthorized access resulting from circumstances beyond our control, such as device theft, software failure, or third-party service vulnerabilities.

We also use Square, a secure third-party payment processing service, to accept card and digital payments for our services. When you make a payment, certain personal and transactional information — such as your name, contact details, payment method, and receipt preferences — may be collected and processed directly by Square. We do not store or have access to your full card details.

5. Sharing of Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal data with:

  • Service Providers: To assist with the provision of services (e.g., payment processors, IT support, etc.). These third parties are only provided with the necessary data to perform their services and are required to maintain the confidentiality of your information.

  • Legal Requirements: If required by law, we may disclose your information to the appropriate authorities, such as in response to a court order or legal process.

6. Your Rights Under GDPR

Under the GDPR, you have several rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to correct any inaccurate or incomplete information we hold about you.

  • Right to Erasure: You may request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that we limit how we process your data, under certain circumstances.

  • Right to Object: You may object to the processing of your data if it is based on legitimate interests or for direct marketing purposes.

  • Right to Data Portability: You may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. This includes keeping certain data for legal, accounting, or tax purposes.

8. Cookies and Tracking Technologies

We do not use cookies or tracking technologies on our website at present, but if this changes in the future, we will update this section and inform you accordingly.

9. Third-Party Links

Our website may contain links to third-party websites. These websites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, or if you wish to exercise your rights under GDPR, please contact us at:

Cameron Chimney Sweep
[Insert Your Business Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

12. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described.